FAQ
Plain answers. The small print, before you sign anything.
If something here doesn't cover your situation, message us. Every question gets a real reply during office hours.
What is the minimum rental period?
Four weeks. After that you're on a rolling weekly contract. Give us one week's notice to
return the car. No long lock-ins, no early-termination fees.
Do I need a credit check?
No. We don't run credit checks. We do verify your TfL PHV licence, DVLA record, and check
that the documents match. That's it.
How much is the deposit?
A refundable deposit equal to one week's rent. So if your car is £295/wk, the deposit is
£295. Returned in full when you hand the car back, assuming no damage outside fair wear and tear.
What's included in the weekly rent?
Comprehensive hire-and-reward insurance, TfL PHV licensing, MOT, scheduled servicing, and
road tax. You pay for fuel and any PCNs you incur.
Which platforms can I drive for?
Every car is approved for Uber, Bolt, Ola and FREENOW. We help you upload documents to
whichever platforms you want to drive on.
Can I switch to a different car mid-contract?
Yes. Subject to availability and a quick paperwork update. We don't charge a swap fee.
What happens if the car breaks down?
Call us first and we'll advise. The driver is responsible for arranging recovery and
returning the car to us. Once it's back with us, we handle the repairs. If the car is off the road for
more than 24 hours, we'll put you in a replacement vehicle.
How are PCNs handled?
Any PCN issued during your hire is your responsibility. We forward the notice to you within
48 hours of receiving it from the issuing authority. We charge a flat £5 admin fee, no markup beyond that.
Do you take cash?
Card, bank transfer or cash. Weekly rent is due on the same day of the week you collected
the car.
Can I take the car outside London?
Yes. Insurance covers the UK mainland. The car must not be taken outside the UK.
Is there a mileage cap?
Yes. Every contract includes 5,000 miles per month. If you regularly run higher mileage we
can talk through options when you collect.
Where do I collect the car?
Our office at Vista Centre, 50 Salisbury Rd, Cranford, Hounslow TW4 6JQ. Near Hounslow
West tube station (Piccadilly line).
Still got a question?
WhatsApp the office, Mon–Fri 9–6. Usually a few minutes' wait.