Privacy Policy
How FA-IBI LTD (trading as Virtual Car Hire) collects, uses, and protects your personal data. Last updated 9 May 2026.
We take your privacy seriously.
FA-IBI LTD is the data controller for all personal data collected through this website and through vehicle hire agreements. We are registered in England and Wales.
We only collect what we need, we keep it only as long as we must, and we never sell it. If you have any questions about how we handle your data, contact us directly at info@fa-ibi.co.uk.
You may also submit a complaint to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
| Entity | FA-IBI LTD |
| Companies House | 8844002 |
| Address |
Vista Centre, 50 Salisbury Rd Cranford, Hounslow TW4 6JQ |
| info@fa-ibi.co.uk | |
| Phone | +44 2072 946 756 |
Information we may hold about you.
We collect personal data in three ways: when you contact us, when you enter into a hire agreement, and automatically when you visit this website.
Contact enquiries
When you use our contact form, send us an email, or call us, we collect your name, phone number, email address, and the content of your message.
Hire applications & agreements
To set up a hire agreement we collect your full name, date of birth, home address, UK driving licence number, TfL PCO licence number, National Insurance number, and details of your rideshare platform account. We may also take a copy of identity documents.
Website usage
When you browse our website, cookies and similar technologies may collect your IP address, browser type and version, pages visited, time and date of visit, and referring URL. See the Cookies section below for details.
Communications
We keep records of calls and messages you exchange with us (including WhatsApp) to help us handle your enquiry and resolve any disputes.
Purpose and legal basis.
Under UK GDPR we must have a lawful basis for processing your personal data. The table below sets out what we use your data for and which basis we rely on.
How we use cookies.
This site uses Cookiebot to manage cookie consent in accordance with the UK PECR. When you first visit, you will be presented with a cookie banner and asked for your preferences. You can change your preferences at any time by clicking the cookie icon at the bottom of the page.
Necessary cookies
Required for the website to function. These cannot be disabled. They include security tokens and session identifiers.
Statistics cookies
Help us understand how visitors use the site by collecting anonymised data such as page views and referral sources. Requires consent.
Marketing cookies
Set by third-party platforms including Facebook and TikTok to enable social media features and measure the effectiveness of any advertising. Requires consent.
We do not sell your data.
We never sell or rent personal data to third parties. We may share data only where necessary and lawful:
- Rideshare platforms (Uber, Bolt, Ola) to verify licences and account status
- DVLA and TfL as required by law or licensing conditions
- Enforcement and penalty charge authorities (per Clause 18 consent)
- Our accountants and legal advisers, under confidentiality obligations
- Courts or law enforcement if required by a court order or legal process
We keep data only as long as we must.
| Contact form enquiries | 2 years |
| Hire agreement data | 7 years (HMRC) |
| Website analytics | Per Cookiebot settings |
What you can ask us to do.
Under UK GDPR you have the following rights regarding your personal data. To exercise any of them, email us at info@fa-ibi.co.uk. We will respond within 30 days.
Access
You can request a copy of the personal data we hold about you (a Subject Access Request).
Rectification
You can ask us to correct inaccurate or incomplete data we hold about you.
Erasure
You can ask us to delete your data where there is no compelling reason for us to keep it. Note that legal obligations (e.g., HMRC record-keeping) may prevent full erasure.
Portability
You can request that we transfer data you provided to us in a structured, machine-readable format.
Objection
You can object to processing based on our legitimate interests. We will stop unless we can show compelling grounds that override your rights.
Withdraw consent
Where we rely on your consent (e.g., marketing cookies), you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
If you are not satisfied with how we handle a request you may lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of the website after an update constitutes acceptance of the revised policy. We will not make material changes without giving reasonable notice where we are required to do so by law.
Questions about this policy? Reach us at info@fa-ibi.co.uk or on WhatsApp during office hours (Mon–Fri, 09:00–18:00).